Privacy Policy

DealersTools AI ("we," "us," or "our") operates https://dealerstools.com and provides Voice Commerce SaaS services including AI shopping assistants, voice and text conversational interfaces, product catalog training, lead collection, CRM integrations, analytics, and subscription billing. This Privacy Policy explains how we collect, use, disclose, and protect personal information.

We may collect the following categories of information:

• Account information: name, email address, business name, phone number, billing address, and account credentials.
• Subscription and payment data: plan selection, billing cycle, transaction history, and limited payment details processed by Stripe (we do not store full payment card numbers).
• Website and plugin usage data: installation details, license keys, configuration settings, feature usage, and diagnostic logs.
• AI interaction data: chat messages, prompts, knowledge-base content, lead form submissions, appointment requests, and conversation metadata.
• Lead capture data: information submitted by your customers through forms, chat widgets, or integrations you enable.
• Analytics data: page views, session identifiers, device type, browser, referring URLs, and performance metrics.
• Support communications: emails, tickets, and feedback you send to us.
• Technical data: IP address, cookies, and similar identifiers used for security, authentication, and service delivery.

• Provide, operate, maintain, and improve the Services.
• Process subscriptions, payments, invoices, and account management.
• Deliver AI chatbot and sales assistant functionality, including context retrieval and lead routing.
• Enable CRM integrations, analytics dashboards, and reporting features.
• Authenticate users, prevent fraud, and protect platform security.
• Respond to support requests and communicate service updates.
• Comply with legal obligations and enforce our terms and policies.
• Analyze aggregated usage trends to improve product performance.

We use cookies and similar technologies for essential site functionality, authentication, preferences, analytics, and marketing measurement. Details are provided in our Cookie Policy. Analytics tools help us understand how visitors and customers use our website and Services so we can improve performance and user experience.

If you use our lead collection, chatbot, or CRM integration features, you may collect personal information from your customers and website visitors. In those cases, you are the data controller for end-user information, and we process that data on your behalf as a service provider to deliver the features you configure. You are responsible for providing appropriate privacy notices and obtaining required consents.

Payments are processed by Stripe and other authorized payment providers. Stripe collects and processes payment information according to its own privacy policy. We receive limited billing details such as customer name, email, billing status, and transaction identifiers necessary to manage subscriptions.

We may share information with trusted service providers that help us operate the Services, including:

• Cloud hosting and infrastructure providers.
• Payment processors such as Stripe.
• Email, SMS, and notification providers.
• Analytics and monitoring vendors.
• AI model and API providers used to deliver chat and automation features.
• CRM, calendar, maps, and commerce integrations you choose to connect.

These providers are authorized to use personal information only as needed to perform services for us and are subject to contractual confidentiality and security obligations.

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on account status, subscription history, legal requirements, and the nature of the data. You may request deletion subject to applicable law and legitimate business needs.

We implement administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a portable copy of your data. You may also withdraw consent where processing is consent-based. To exercise rights, contact us at the address below.

If you are located in the European Economic Area or United Kingdom, we process personal data based on contractual necessity, legitimate interests, consent where required, and legal obligations. You may lodge a complaint with your local supervisory authority. Where we act as a processor for customer-collected end-user data, our customers remain responsible for establishing a lawful basis and providing required notices.

California residents may have rights to know, delete, correct, and opt out of certain sharing of personal information, subject to exceptions. We do not sell personal information for monetary consideration. We may use cookies and analytics as described in our Cookie Policy. Authorized agents may submit requests on your behalf with appropriate verification.

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Privacy inquiries: ben@dealerstools.com. DealersTools AI, 17330 Granberry Gate Dr, Tomball TX 77377. Website: https://dealerstools.com.